Last updated: 29 September 2026
14 days to change your mind
You have the right to withdraw from your purchase within 14 days, without giving a reason. The 14 days start the day after you (or someone you named, other than the carrier) receive the order. If you ordered several items that arrive separately, the period starts the day after you receive the last item.
Step 1 — Tell us
Let us know within those 14 days that you want to withdraw. The fastest way is our online form: Withdraw from contract here. No account needed; you'll receive a confirmation of your withdrawal by email right away.
You can also email info@kranos.nl with your order number and the item(s) you're returning, or use the model withdrawal form at the bottom of this page. We'll confirm receipt by email.
Step 2 — Send it back
Send the item back within 14 days after you told us you're withdrawing, to:
KRANOS, Pa van der Steurstraat 92, 2037 EP Haarlem, the Netherlands
Put a note with your order number in the parcel. The costs of returning the item are for your account, unless the item is faulty or we sent you the wrong one.
Keep your proof of postage until your refund has arrived.
Condition of the item
You may handle the item the way you would in a shop: look at it and try it on. Please don't train in it, wash it or remove the labels. If the item has lost value because it was handled more than needed to check it, we may deduct that loss in value from your refund.
Your refund
Within 14 days of receiving your withdrawal, we refund the price of the item plus the standard shipping cost you paid for the order (if you return the whole order). We use the same payment method you paid with, unless you agree otherwise; this costs you nothing. We may wait with the refund until we've received the item back, or until you've shown proof that you sent it — whichever comes first.
Different size?
We don't do direct exchanges, because each drop is limited. Return the item as described above and place a new order for the size you want. Tip: order the new size first, so you don't miss it.
Faulty or wrong item
Received a faulty item or the wrong item? Email us within a reasonable time after you notice it, with your order number and photos. We'll replace it, repair it or refund you, and we cover the return shipping. This is in addition to your statutory rights; the legal guarantee (conformity) always applies.
Model withdrawal form
(Only fill in and send this form if you want to withdraw from the contract.)
To: KRANOS, Pa van der Steurstraat 92, 2037 EP Haarlem, the Netherlands, info@kranos.nl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is sent on paper):
— Date:
(*) Delete as appropriate.